St Bernards Well 

Green Practice

Stockbridge Health Centre

1 India Pl, Edinburgh, EH3 6EH

Appointments 260 9226 (open 8:30am-1pm and 2pm-5pm)
Enquiries 260 9227 (open 8:30am-1pm and 2pm-6pm)

For current COVID-19 advice please visit www.nhsinform.scot

Suggestions/ Complaints

We aim to provide a comprehensive range of services. We would, however, be pleased to receive any suggestions on how we might improve our services.

How to Complain

The practice runs an in-house complaints procedure. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please contact the practice manager or admin manager on 0131 260 9227. We will try our best to resolve matters as quickly as possible.

We hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will give us the best chance of putting it right but if you feel you cannot raise your complaint with us or if you are dissatisfied with our investigation, in these circumstances, you can contact the Ombudsman (SPSO) 4 Melville St, Edinburgh EH3 7NS. Telephone 0800 377 7330 for further advice.

PASS (Patient Advice & Support Service) is available via Citizen Advice Bureau. www.adviceguide.org.uk or local office at 58 Dundas St, Edinburgh EH3 6OZ.
Telephone 0131 510 5510.

Practice Information

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